Vendor & Seller Agreement

To sell on Newzander, you must complete the vendor onboarding process, including identity verification, business verification where applicable, and acceptance of this Agreement. Newzander reserves the right to approve or reject any vendor application at our sole discretion.

1.1 Required Information

• Valid government-issued photo identification
• Business registration documents (for business accounts)
• Valid bank account or payment wallet for payouts
• Contact email address and phone number
• Store name, description, and applicable business category

1.2 Vendor Status

Vendors are independent merchants and are not employees, partners, agents, or franchisees of Newzander. You operate your store as an independent business and are solely responsible for all aspects of your operations.

All product listings must comply with our Listing Standards. Vendors agree to:

• Provide accurate, truthful, and complete product titles, descriptions, images, and specifications
• Set prices that reflect the actual cost to buyers, inclusive of all mandatory charges
• Maintain accurate stock levels and promptly delist out-of-stock items
• Use original, high-quality product images that accurately represent the item
• Disclose all material product defects, limitations, or restrictions
• List only products they have the legal right to sell
• Comply with all applicable product safety, labeling, and certification requirements

3.1 Order Processing

Vendors must process and dispatch orders within their stated processing time. Failure to fulfill orders within 5 business days of payment confirmation (unless otherwise agreed) may result in automatic order cancellation and refund to the buyer.

3.2 Shipping

Vendors are responsible for all shipping and logistics. Shipping rates must be accurately represented at checkout. Vendors must provide valid tracking information through the Platform upon dispatch.

3.3 Packaging

Products must be packaged adequately to prevent damage during transit. Vendors are liable for damage resulting from inadequate packaging.

Newzander charges a platform commission on each completed transaction. The commission is deducted from the escrow release amount before payout to the vendor.

4.1 Payout Schedule

Payouts are initiated after the buyer confirms delivery or after the escrow auto-release period expires (whichever occurs first), minus any applicable fees, commissions, pending disputes, or reserve holds.

4.2 Payout Hold & Review

Newzander reserves the right to delay or hold payouts in the following circumstances:

• Active disputes or chargeback investigations involving the transaction
• Suspected fraudulent activity or policy violations
• AML/KYC compliance reviews
• Legal holds or law enforcement requests
• Excessive dispute or refund rates

5.1 Legal Compliance

Vendors are solely responsible for complying with all applicable local, national, and international laws, including tax obligations, import/export regulations, product safety standards, and consumer protection laws applicable to their products and markets.

5.2 Tax Obligations

Vendors are responsible for determining, collecting, reporting, and remitting all applicable taxes on their sales. Newzander is not responsible for vendor tax compliance except where legally required to collect and remit taxes on behalf of vendors.

5.3 Intellectual Property

Vendors warrant that their listings do not infringe any third-party intellectual property rights. Vendors indemnify Newzander against all claims arising from alleged IP infringement in their listings.

Newzander monitors vendor performance against the following standards. Failure to maintain acceptable performance may result in account review, listing restrictions, or suspension:

Newzander may suspend or terminate vendor accounts for violation of this Agreement, our Terms of Service, or any Platform policy. Upon termination, pending payouts will be held for a minimum of 90 days to cover potential disputes and chargebacks before release, subject to any applicable legal holds.