Seller Protection Policy

Seller Protection is available to verified sellers in good standing and covers:

• Fraudulent Buyer Claims: Protection against false "item not received" claims where tracking confirms delivery
• Chargeback Defense: Newzander compiles and submits evidence on your behalf during chargeback disputes
• Escrow Security: Payment held in escrow guarantees you receive funds for legitimate, completed orders
• Dispute Mediation: Neutral third-party review of disputes where you provide evidence of fulfillment
• Anti-Abuse Monitoring: Detection and action against buyers with patterns of fraudulent dispute behavior

To qualify for Seller Protection on a specific transaction, the following conditions must be met:

• Order was fulfilled through Newzander's Platform and escrow system
• Item was dispatched to the address provided in the order
• Valid tracking information was uploaded to the Platform within 24 hours of dispatch
• Order was not for a prohibited or restricted item
• Seller account is in good standing (no active suspensions or policy violations)
• Seller responded to Newzander's evidence requests within 48 hours

If a dispute is resolved against you and you believe the decision was incorrect, you may submit a formal appeal within 14 days of the decision. Appeals must include new evidence not previously submitted or demonstrate a material error in the review process.

Submit appeals to disputes@newzander.com with the subject line "Dispute Appeal — Order #[Order ID]".

Seller Protection does not apply to:

• Orders where item was not delivered or was significantly not as described
• Sales of prohibited or counterfeit items
• Transactions conducted off-platform outside the escrow system
• Disputes where seller failed to provide evidence when requested
• Accounts under active suspension or investigation