Chargeback Policy

A chargeback is a forced transaction reversal initiated through a buyer's bank or card issuer. While chargebacks are a legitimate consumer protection mechanism, they must not be used as an alternative to Newzander's dispute resolution process.

Buyers are required to use Newzander's internal dispute process before initiating a chargeback. Filing a chargeback without first attempting Platform dispute resolution constitutes a violation of these Terms and may result in account restrictions.

Upon notification of a chargeback, Newzander will:

• Immediately freeze the associated escrow funds and seller payout
• Notify the seller and request relevant transaction evidence
• Compile order records, communications, and tracking information
• Submit a comprehensive response to the issuing bank
• Pursue chargeback representment where evidence supports the seller's position

Where a chargeback is upheld by the issuing bank, the associated funds are returned to the buyer's payment method. If the seller has already received a payout, Newzander will attempt to recover the funds from the seller's account balance. If insufficient funds are available, the debt is recoverable through legal means.

Sellers with chargeback rates exceeding 1% of monthly transaction volume may be subject to reserve holds, payment restrictions, or account review.

Filing a chargeback for a legitimately delivered and received order ("friendly fraud") is a form of theft. Newzander actively investigates suspected chargeback fraud and reserves the right to:

• Permanently ban the buyer's account and associated payment methods
• Report the incident to the payment processor and card network
• Pursue civil recovery of funds fraudulently obtained
• Report criminal fraud to law enforcement authorities